You call, and we ask the right questions
Our customer service team asks about your system and what you’re noticing. Many winter calls turn out to be normal, like the first-run smell or the defrost cycle, and we’ll walk you through those on the phone.
A nearby technician heads your way
“We rotate a team of on-call technicians. Over 50 years of doing this, we’ve perfected it to where we have teams in different areas on standby, ready to go, similar to first responders. Generally, when we get a call in, we can have somebody there in under 2 hours, and we try to beat that time every time.”
Jason Healy, Operations Manager
If calls spike during a cold snap or heat wave, we’ll let you know if we’re running behind. Maintenance plan members get priority service.
Diagnosis first, price before work
“We don’t like giving prices on something when we don’t know what it is yet. We’d rather send a technician out to diagnose it, explain what needs fixing, and give you a real price.”
Jason Healy
Fixed on the spot, or a plan for tomorrow
Our trucks carry the parts that fail most often, like capacitors, blower motors and drain float switches.
“I’d say it’s 50-50 where we can fix it right then and there, or we have to get the part warrantied. If we have an aftermarket part that can get them by until we get the other part, that’s what we’ll do.”
Jason Healy
Warranty parts, handled for you
Factory warranty parts can only be ordered during business hours. Our parts and warranty team files the claim first thing in the morning, and our parts runners get it to your technician as quickly as possible.
Hot night, part arriving tomorrow? In summer, if we can’t get a part until the next day, we bring a spot cooler to give you relief in the meantime. In winter, your heat strips usually keep you warm until the repair is done.
Need us now?
- No heat or no cooling
- Water leaking from your indoor unit
- Burning plastic smell or debris from the vents
Before you call, try our 6-step heating checklist. Maintenance members get priority service: see what’s included.
We’re ready when you are
Serving Volusia County homes and businesses since 1976.
Frequently asked questions
How fast can a Total Comfort technician get to me?
Generally in under two hours from your call. During cold snaps or heat waves, we’ll let you know if we’re running behind.
How much is the service call?
A flat $129 diagnostic fee. Your technician gives you the price before any repair begins.
Will my repair be done the same day?
About half of calls are fixed on the first visit with parts from the truck. Warranty parts are ordered first thing the next morning.
What if my AC can’t be fixed until tomorrow?
In summer, we can bring a spot cooler so you have relief until the part arrives.
