Archive for September, 2017

Total Comfort-After Irma

Total Comfort has been back to work since Tuesday the 12th, however, conditions have had a definite impact on things.

Total Comfort relies heavily on the internet and phone communications. We had no internet service at our main office until Saturday morning and phone service was restored last Thursday. Dispatchers are operating from our smaller office in Holly Hill. Because of the disruption in services we have a tremendous backlog of various requests for service and are trying to get to them as quickly as possible. We appreciate the patience shown by our customers and want everyone to know that we are trying to take care of all calls in the most expeditious manner possible.

This picture of our dispatch area to the right doesn’t really show the water all over everything, the missing skylight, and the shingles that were strewn all over the room. The cause of all of this was the tornado that took out 1/2 of a gable roof end and several sheets of plywood and shingles.The roof of the propane dispensing station at 400 North U.S. 1 was removed by the storm that also knocked down a tree that destroyed the cargo container on one of our vehicles.

All in all, it’s been a rough week for us as well as our customers. We are behind because of the tremendous demand but we are trying very hard to catch up. As of this morning we have everyone back at 400 North U.S. 1 and we’re making progress. We do appreciate everyone’s patience and want everyone to know we are doing all we can to take care of our customers.

 

 

 

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Total Comfort Closed Till Tuesday, September 12th

Total Comfort will now be closed Saturday, September 9th through Monday, September 11th. We will re-open Tuesday, September 12th.  There will be no regular service on those dates and the propane dispensing station will be closed. Limited Emergency Service will be available for extreme circumstances.

Depending on the course of the storm, Total Comfort plans to re-open Tuesday, September 12th if the storm has passed.

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Total Comfort Closed September 9th and 10th

Total Comfort will be closed Saturday, September 9th and Sunday, September 10th so that its employees can prepare for the storm. There will be no regular service on those dates and the propane dispensing station will be closed. Limited Emergency Service will be available.

Depending on the course of the storm, Total Comfort plans to re-open Monday, September 11th if the storm has passed.

 

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Preparing for Irma – September 5th

Since 7:30 this morning Total Comfort has been inundated with people seeking to fill their propane containers. The propane dispensing station is normally open till 4:30 P.M. everyday.  Starting today, September 5th, we are cutting off the line at 4:30 P.M. and shutting down totally at 5 P.M.  Anyone arriving after that will have to wait until the next day. We have several more days until Irma gets close to us and we have to make sure that our personnel will not be strained more than necessary in these early days of preparation.

If we change our operating hours we will post the new hours in this blog.

Although the demand appears to be at an all time high today, our prices remain the same and we are the best deal in town at $12.00 per 20# cylinder refill. We are hoping that prices from our distributor won’t go up so we can maintain a competitive edge but that can’t be guaranteed.  We just ask that when you come by for a re-fill please follow our directions,  be patient, polite, and careful.

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VOTE FOR TOTAL COMFORT

The results for the News Journal’s Individual Area voting are in and Total Comfort did well. Now we want to be the best overall in all categories.

Voting for Total Comfort is as Easy as 1-2- 3!

1. Visit the ballot page and click Register/Login to register to nominate.
2. Provide your email address and create a password or Login if you are already registered.
3. Vote for Total Comfort in Air Conditioning, Electrical, LP Gas, Solar, and Plumbing!
Thank you for being a part of the Best of the Best Awards!

VOTE FOR TOTAL COMFORT

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